FAQ And General
We support ordering without an account.
We offer the ability to create an account with us to make it easy to keep track of your previous and current purchases. To setup an account, you can visit the link below:
 
We are the original manufacturer and all the products listed are produced and operated by ourselves. On the official website of Saniwerkshop.com, Saniwerke’s stores on the Amazon (North America and Europe) and on the Tmall.com(China), listing our products at the lowest available purchase price. Currently, no discount codes are available.
Some platforms may have some promotional activities, which is the behavior of platform operation.

We can arrange specific production for this order separately. You can send an email to: saniwerkecamping@gmail.com, and describe the relevant information. Relevant matters can be converted into offline services.

It is important for ensuring your new product will fit into your space.

– Patio Furniture Products:
Reference sizes for products such as Saniwerke’s Swing chair, Rocker Chair, and Barstol are available. Please roughly estimate the size of the product after folding or unfolding, and the amplitude of the swing (if the product has this function).
– Hammock and Porch Swing Products:
When hanging a hammock or chair, please pay attention to the hanging position and whether the fixed position is firm enough. The space should refer to the reference dimensions indicated on the product. If purchasing a shelf, please be sure to pay attention to the size of the shelf or the accessories provided to ensure that they match the hammock or hanging chair.
We accept external supply of the following components/materials:
Wood:
Please confirm that your region is Australia, Eastern Europe, Peru, North America, and Africa. Saniwerke only directly uses logs and sawn timber. And the wood should comply with FSC related regulations.
Equipments:
We are interested in some specially designed advanced processing equipment, but the equipment should have open I/O ports so that Saniwerke can upload PLCs or embedded programs with its own intellectual property rights. Saniwerke has some of its own creations in robot and handicraft collaboration, and the equipment or robotic arm must support EtherCAT.
Chemical Fiber：
We are very interested in chemical fibers that are close to cotton in terms of human touch, but have strong comprehensive performance or are close to Nylon 66. If there are new materials in these areas, please contact us.

Please check the channel of your purchase. Typically, our products are delivered by courier services such as Amazon, FedEx, UPS, SF Express, and DHL.
Orders over $300 USD will receive free delivery to the designated address.
Any requested special services at the time of delivery – such as assistance with removing or placing the received item in a particular location outside or inside the home – may accrue an additional charge directly through the carrier.
If there are other situations, please contact us directly.

Keeping your outdoor furniture clean and bright is an important way to ensure the longevity of enjoying your patio furniture. Mild soap and water can be used to easily remove any deeper staining if needed. Only hand washing and drying is recommended.
Userful documents:
Saniwerke fabric care reference.pdf(36KB)

1 Year Standard Warranty.

Please click here to view more warranty information

We welcome experienced outdoor sales companies, contracting companies, decoration companies, and e-commerce companies to become our distributors. And this is not limited to companies, teams, or individuals. Please contact to: saniwerkecamping@gmail.com to get more information.

When a specific project may use Saniwerke products for a higher total amount, we also consider the specific project as distribution and provide bulk discounts to our commercial and trade customers. If our distributor already exists in the region where the project is located, the construction of the project will be handed over to that distributor.

Getting unwanted emails can be a pest. While we do work hard to ensure only relevant information is sent out to our customers subscribed to our newsletter, such as new products or ongoing sale prices, we understand you may no longer be interested in receiving these details. To unsubscribe, you can simply select the “Unsubscribe” option directly the bottom of on one of our email correspondences.

There is no difference in the products themselves, they are all produced and manufactured by Saniwerke and stored uniformly in the warehouse. Different platforms may use different courier services, for example, if purchased through Amazon, it may be delivered by Amazon’s logistics.

The instruction manual for rope pork swing is usually included in the product packaging and is available in four languages: English, German, Japanese, and Chinese.

Instructions for single rope pork swing(PDF, 1.98MB)
Instructions for double rope pork swing(PDF, 394KB)

Saniwerke’s patio furniture generally does not require special maintenance, as they undergo the highest quality wax oil coating treatment during production. This will keep these solid wood furniture in their natural wood color for a very long period of use.
Some natural wear and tear, or other factors that make you want to recolor or replace the rope net, you can refer to the following maintenance instructions:
Saniwerke furniture care (PDF, 25KB)